Luis Pedroza | Software Engineer
About Focus Experience Skills Certifications Contact
Open to Opportunities

Luis Pedroza

Software Engineer | Cybersecurity & Cloud

Technology enthusiast and software engineer passionate about continuous learning. Currently deepening my expertise in operational cybersecurity while leveraging my strong background in Cloud Computing, DevOps, and Web Development.

Let's Connect View GitHub

About Me

I'm a 30-year-old Mexican software engineer, graduated from Universidad Politécnica de Aguascalientes with a specialization in Networks and Telecommunications.

After a rewarding tenure as a Tech Support Engineer at Cloudflare where I assisted customers globally with DNS, SSL/TLS, CDN, WAF, and API solutions, I was affected by the company's recent layoffs. I am now actively seeking my next challenge.

🔐 Current Focus: Cybersecurity

I am dedicating my time to learning operational cybersecurity beyond vendor-specific ecosystems. My focus areas include security operations, network defense, threat analysis, and incident response — building upon my solid foundation in networking, Linux systems, and cloud infrastructure.

I enjoy photography, audiobooks, hiking, and spending time in nature. Music has always been a part of my life and now I am starting my journey collecting vinyl records.

LP

Luis Pedroza

Software Engineer

Aguascalientes, Mexico

Email LinkedIn GitHub

Current Learning Focus

🛡️

Security Operations

Learning SOC workflows, SIEM fundamentals, log analysis, and security monitoring to detect and respond to threats effectively.

🔍

Threat Analysis

Studying malware analysis basics, vulnerability assessment, and threat intelligence to understand adversary tactics.

🌐

Network Defense

Deepening knowledge in firewall architecture, IDS/IPS, network segmentation, and secure traffic inspection beyond CDN contexts.

☁️

Cloud Security

Applying security principles to cloud environments: IAM hardening, secure configurations, and compliance frameworks across AWS.

Professional Experience

Cloudflare August 2023 – May 2026
Tech Support Engineer
Assisted global customers with Cloudflare's ecosystem of nearly 60 products. Developed deep expertise in DNS resolution, SSL/TLS certificates, CDN optimization, WAF rules, caching strategies, and API troubleshooting. Position ended due to company layoffs.
DNS & DNSSEC SSL/TLS CDN WAF API Debugging Customer Support
KIUBIX November 2022 – December 2022
Web Developer
Front-end development using React, Material UI, Sass, and Scrum methodology. Contributed to modern web applications with component-based architecture.
React Material UI Sass Git Figma Scrum
Benchmark ESG (Gensuite) August 2019 – November 2022
Business Analyst → Web Developer
Started as a Business Analyst in the EHS sector, gathering requirements for customization projects, testing deployments, and validating bugs. Transitioned to Front-end Developer working with Adobe ColdFusion, SQL Server, jQuery, and Bootstrap.
ColdFusion SQL Server jQuery Bootstrap Requirements Gathering QA Testing
Softtek February 2017 – August 2019
Support Engineer (Level 2)
Level 2 support engineer with Windows Server environments. Collaborated with GE engineers globally, developing skills in international communication, customer-oriented service, and cross-disciplinary teamwork.
Windows Server SolarWinds Fortinet Cisco Ticketing Systems

Skills

☁️ Cloudflare (Security & Core)

WAF (Web Application Firewall) Rate Limiting Rules Managed Rulesets Custom Firewall Rules Bot Management Zero Trust Access DNS & DNSSEC SSL/TLS & mTLS Load Balancing CDN & Caching API Shield DDoS Protection Page Rules & Transform Rules Workers & Pages Cloudflare Tunnel

🐧 Linux & Systems

Console/CLI File System & Permissions VIM Editor User & Group Management SSH & Networking Crontab/Anacron Bash Scripting Ansible Automation Docker Basics

☁️ AWS Cloud & DevOps

AWS EC2 S3 & CloudFront VPC & Security Groups Load Balancers Auto Scaling RDS & DynamoDB CloudWatch Route 53

🌐 Web Development

React JavaScript HTML & CSS Responsive Design Tailwind CSS Material UI Sass jQuery

🔐 Security & Networking

DNS & DNSSEC SSL/TLS Certificates CDN & Caching WAF Concepts API Security Firewall Config IDS/IPS Basics SIEM Concepts

🐍 Programming & Tools

Python Git & GitHub SQL Algorithms Data Structures Web Scraping

Courses & Certifications

☁️
AWS Certified Cloud Practitioner
Amazon Web Services
Foundational understanding of AWS Cloud concepts, services, and terminology. Covers compute, storage, networking, databases, monitoring, and security.
EC2 & ELB S3 VPC IAM CloudWatch
🐧
Linux & SysAdmin
Udemy
20+ hours course covering Linux fundamentals, system administration, bash scripting, Docker basics, security, and automation with Ansible.
System Admin Bash Ansible Security Docker
🐍
Scientific Computing with Python
freeCodeCamp
Python fundamentals through advanced topics: data structures, networking, relational databases, web scraping, and data visualization.
Python Data Structures Networking Web Scraping SQL

Let's Work Together

I'm currently open to new opportunities in Cloud Engineering, Technical Support, DevOps, and Cybersecurity roles. If you're looking for someone with strong troubleshooting skills, cloud expertise, and a genuine passion for security, I'd love to hear from you.

📧 Send me an Email
✉️
Email luisfpedrozaa@gmail.com
💼
LinkedIn linkedin.com/in/luispedrozaa
🐙
GitHub github.com/luisupertramp
🌐
Website luispedrozaresume.com